Privacy Policy

At GlamConnect, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.

Last Updated: December 25, 2024

Introduction

GlamConnect ("we," "our," or "us") operates a platform that connects beauty professionals (artists and models) with clients in Saudi Arabia. This Privacy Policy describes how we collect, use, disclose, and protect information that applies to our platform, including our website and mobile applications.

By using GlamConnect, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our platform.

Information We Collect

Personal Information

•Name, email address, phone number, and date of birth
•Profile information including avatar, bio, and gender
•Location data and saved addresses for service delivery
•Device information and FCM tokens for push notifications

Professional Information (Artists & Models)

•Professional titles, specializations, and experience levels
•Business licenses and certifications
•Portfolio images and work samples
•Availability schedules and service locations
•Bank account details for payment processing

Service & Transaction Data

•Service bookings and applications
•Payment information and transaction history
•Reviews, ratings, and feedback
•Chat messages and conversation history

How We Use Your Information

Platform Operations

•Facilitate connections between clients, artists, and models
•Process service bookings and manage appointments
•Handle payments, commissions, and payouts
•Verify professional credentials and approve profiles

Communication & Notifications

•Send booking confirmations and status updates
•Deliver push notifications, emails, and SMS based on your preferences
•Enable in-app messaging between users
•Provide customer support and dispute resolution

Service Improvement

•Analyze usage patterns to enhance platform features
•Generate analytics and insights for better service matching
•Personalize recommendations based on location and preferences
•Maintain quality through reviews and ratings systems

Data Security

Security Measures

•Password encryption using industry-standard bcrypt hashing
•Secure payment processing through Tap Payment Gateway
•SSL/TLS encryption for all data transmission
•Regular security audits and vulnerability assessments

Access Controls

•Role-based access control (Client, Artist, Model, Admin, Super Admin)
•Two-factor authentication options
•Account verification through email and OTP
•Secure token-based authentication system

Data Sharing & Disclosure

Information Shared Within Platform

•Profile information visible to potential clients/service providers
•Portfolio images and professional credentials for artists and models
•Reviews and ratings for completed services
•Location information for service matching (approximate area only)

Third-Party Services

•Payment processors (Tap Payments) for transaction handling
•Cloud storage providers (AWS S3) for media files
•Firebase Cloud Messaging for push notifications
•Google Places API for location services

Legal Requirements

•Compliance with Saudi Arabian regulations and laws
•Response to valid legal requests and court orders
•Protection of rights, property, and safety of users
•Prevention of fraud and abuse

Location Data

How We Use Location

•Match clients with nearby artists and models
•Calculate service delivery areas and travel radius
•Enable location-based search and filtering
•Optimize service recommendations

Location Privacy

•Exact coordinates are never publicly displayed
•Only approximate area/city is shown to other users
•You can manage multiple saved addresses
•Location sharing can be controlled in your settings

Payment Information

Payment Processing

•All payments are processed through secure Tap Payment Gateway
•We do not store complete credit card information
•Payment methods supported: Card, Apple Pay, Mada, Cash
•Transaction records maintained for accounting and dispute resolution

Financial Data

•Artist bank account details encrypted and securely stored
•Commission calculations and payout tracking
•Refund processing for cancelled or disputed services
•Financial reports accessible only to authorized users

Communications

Messaging System

•In-app chat for service coordination and support
•Messages stored securely and encrypted in transit
•Conversation history maintained for dispute resolution
•Admin access to messages only for moderation and support

Notification Preferences

•Control notification types: Email, Push, SMS
•Manage notification frequency in your settings
•Opt-out options available for marketing communications
•Critical service notifications cannot be disabled

Reviews & Ratings

Review System

•Reviews tied to verified completed service applications
•One review per service application to prevent spam
•Artists can respond to reviews
•Reviews can be reported for inappropriate content

Moderation

•Admin moderation for reported reviews
•Removal of fake, spam, or offensive content
•Review visibility can be controlled by moderators
•Moderation notes maintained for transparency

Your Rights

Data Access & Control

•Access your personal data at any time through your profile
•Update or correct your information
•Request data export in portable format
•Delete your account and associated data

Privacy Controls

•Control profile visibility and information sharing
•Manage notification preferences
•Block or report other users
•Opt-out of non-essential data collection

Data Retention

Retention Periods

•Active account data retained while account is active
•Deleted accounts: data removed within 30 days
•Transaction records: retained for 7 years per Saudi regulations
•Chat messages: retained for 1 year after conversation ends

Soft Deletion

•Services, reviews, and some content use soft deletion
•Soft-deleted items hidden from users but retained for records
•Permanent deletion available upon request
•Backup data retained for disaster recovery (90 days)

Children's Privacy

Age Requirements

•Platform is intended for users 18 years and older
•Model applications require age verification (18+)
•We do not knowingly collect data from children under 18
•Accounts found to be under 18 will be terminated

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Continued use of the platform after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@glamconnect.sa

Support: support@glamconnect.sa

Address: Riyadh, Saudi Arabia

For general inquiries or to exercise your data rights, please use the contact information above. We will respond to your request within 30 days.

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